Return and Refund Policy

1. Introduction

Thank you for choosing Vrunco Technologies. We are committed to providing high-quality services to all our clients. This Return and Refund Policy outlines the circumstances under which we may provide refunds for the services we provide.

Because our services are intangible and often involve dedicated time and expertise, our refund policy is different from that of a product-based business. Please read this policy carefully before purchasing any of our services.

2. Definitions

• "Client," "You," "Your" refers to the individual or entity who purchases our services.
• "Company," "We," "Us," "Our" refers to Vrunco Technologies.
• "Service" refers to the specific offering purchased by the Client, such as QR based Discount Coupon.
• "Project" refers to a specific engagement for a Service.

3. General Policy

Due to the custom, time-intensive, and digital nature of our services, we do not offer full refunds once work has begun or a service has been rendered. We invest time and resources into each client immediately upon agreement, reserving our availability and often turning away other work.

Refunds are considered only under the specific circumstances outlined in this policy and are issued at our sole discretion.

4. Refund Eligibility Scenarios

A. Non-Performance of Service

If we fail to deliver the purchased service for any reason within the agreed-upon timeframe (and after a reasonable opportunity to cure the issue is provided), you will be eligible for a full or partial refund commensurate with the work not completed.

B. Cancellation Before Work Commences

If you cancel your order before any work has begun (allocation of resources), you may be eligible for a full refund, minus any non-refundable upfront costs or deposits clearly stated in your agreement.

C. Cancellation After Work Commences

Once work on your project has begun, you are responsible for payment for all work completed up to the point of cancellation. If you choose to cancel after work has commenced, you will be billed for all hours worked or milestones achieved at the agreed-upon rate. Any remaining funds from a pre-paid package will be refunded.

D. Dissatisfaction with Service

We strive for 100% client satisfaction. If you are dissatisfied with our service, you must notify us in writing at [Your Email Address for Disputes] within 3 days of service delivery, outlining the specific reasons for your dissatisfaction. We will then engage in good faith to understand and resolve the issue.

5. Non-Refundable Scenarios

6. How to Request a Refund

To request a refund, you must contact us via email at support@clubin.store within 7 days of the incident that prompted your request.

Your email must include:

• Your full name and business name.
• The date of purchase.
• A detailed explanation of the reason for your refund request.
• Any relevant supporting documentation.

We will acknowledge your request within 2 business days and will process your request, or propose a resolution, within 14 business days.

7. Approved Refunds

If your refund is approved, it will be processed within 10 business days, and a credit will automatically be applied to your original method of payment. The time it takes for the refund to appear in your account may depend on your financial institution's policies.

8. Policy Modifications

We reserve the right to amend this Return and Refund Policy at any time. The policy in effect at the time of your purchase will govern your transaction. We will post the most current version on our website.

9. Contact Us